Privacy Policy

This privacy policy sets out how Jual Furnishings Ltd uses and protects any information that you give when you use this website, we are committed to ensuring that your privacy is protected.

WHAT WE COLLECT:

We may collect the following information:

• Name
• Contact information including email address & telephone number.
• Billing/delivery address
• Orders and receipts
• Details of your interactions with us through contact centre, online or by telephone.
• Your comments and product reviews. 
• To deliver the best possible web experience, we collect technical information about your internet connection and browser as well as the country and telephone code where your computer is located.

When do we collect your personal data?

• When you visit our website
• When you make an online purchase
• When you engage with us on social media
• When you contact us by any means with queries, complaints etc.
• When you enter prize draws or competitions
• When you choose to complete any surveys we send you
• When you comment on or review our products and services

Legal basis we rely on to collect this information.

The law on data protection sets out different reasons for which a company may collect and process your personal data, including:

Consent - In specific situations, we can collect and process your data with your consent. For example, when you tick a box to receive email newsletters. When collecting your personal data, we’ll always make clear which data is necessary in connection with a particular service.

Contractual obligations - In certain circumstances, we need your personal data to comply with our contractual obligations. For example, if you order an item from us, we’ll collect your address details to deliver your purchase, and pass them to our courier/delivery partner. 

Legal compliance - If the law requires us to, we may need to collect and process your data. For example, we can pass on details of people involved in fraud or other criminal activity affecting the company to law enforcement.

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information for the following reasons:

• Internal record keeping
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Here’s how we’ll use your personal data and why:

• To process any orders that you make by using our websites. If we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations.
• Your details will need to be passed to a third party to deliver the product that you ordered.
• To respond to any queries, and we may also keep a record of these. This allows us access should we be required in the future to look back on communications. We do this based on our contractual obligations to you, our legal obligations, and our legitimate interests in providing you with the best service. 
• With your consent, we will use your personal data and preferences to keep you informed by email about relevant products and services.

Of course, you are free to opt out of hearing from us by any of these channels at any time.

To send you communications required by law, or which are necessary to inform you about our changes to the services we provide you. For example, product recall notices, and legally required information relating to your orders. These service messages will not include any promotional content and do not require prior consent when sent by email or text message. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations.

• To comply with our contractual or legal obligations to share data with law enforcement.
• To send you survey and feedback requests to help improve our services. These messages will not include any promotional content and do not require prior consent when sent by email or text message. We have a legitimate interest to do so as this helps make our products or services more relevant to you.

Of course, you are free to opt out of receiving these requests from us at any time by updating your preferences.

 How long will we keep your personal data?

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected. At the end of that retention period, your data will be deleted. For example, when you place an order, we’ll keep the personal data you give us for six years so we can comply with our legal and contractual obligations.

 Who do we share your personal data with?

We sometimes share your personal data with trusted third parties. Here’s the policy we apply to those organisations to keep your data safe and protect your privacy:

• We provide only the information they need to perform their specific services.
• They may only use your data for the exact purposes we specify in our contract with them.
• We work closely with them to ensure that your privacy is respected and always protected.
• If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.

Examples of the kind of third parties we work with are, IT companies who support our website and other business systems, and operational companies such as delivery couriers.

SECURITY

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Access to your personal data is password-protected and we regularly monitor our system for possible vulnerabilities and attacks.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

CONTROLLING YOUR PERSONAL INFORMATION

What are your rights over your personal data?

You have the right to request:

• Access to the personal data we hold about you.
• The correction of your personal data when incorrect, out of date or incomplete.

For example, when you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end (such as the end of a warranty).

• That we stop using your personal data for direct marketing.

To ask for your information, or request for your information to be amended, please contact, Jual Furnishings Ltd, Unit 4 South Road, Penallta Industrial Estate, Ystrad Mynach CF82 7ST or email: kathie@jualfurnishings.co.uk

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

In cases where we are processing your personal data based on our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless, we believe we have a legitimate overriding reason to continue processing your personal data.

You have the right to stop the use of your personal data for direct marketing activity. We will always comply with your request.

Contacting the Regulator

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

You can contact them by calling 0303 123 1113.
Or go online to www.ico.org.uk/concerns (opens in a new window; please note we can't be responsible for the content of external websites)

If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.  

Updated: 1^st December 2023